Refund & Returns

We want you to be happy with your purchase. If you're not, you may return eligible items within 30 days of receiving your order.

Eligibility

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging. We require a receipt or proof of purchase to process any return. Please do not send items back to the manufacturer.

Partial refunds

Partial refunds may apply, at our discretion, to:

• Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund is approved. If approved, the refund is issued to your original payment method. Please allow a few business days for the credit to appear, as timing depends on your bank or card issuer.

Late or missing refunds

If you haven't received a refund you were expecting, first check your bank account again, then contact your card company and bank, as there is often processing time before a refund is posted. If you've done this and still haven't received it, contact us at support@greenpark-us.com.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at support@greenpark-us.com.

Return shipping

You are responsible for the cost of return shipping, and shipping costs are non-refundable. For items over $75, we recommend a trackable shipping service or shipping insurance — we can't guarantee we'll receive your returned item without it.